FAQs & Visitor Info

Welcome to The Hub on 3rd — Rochester’s flexible workspace for therapists, professionals, and growing businesses. Below is everything you and your clients need to know when visiting or working here.

💵 One Monthly Price — All Inclusive

Yes, pricing is all-inclusive. Each lease is a gross lease, which means your monthly rate covers everything: rent, utilities, high-speed Wi-Fi, conference room access, mail handling, and more. No surprise fees.

Private offices range from $625–$1,150/month, including interior, window, and corner suites.

Simple, transparent pricing — designed for small businesses, startups, and professionals who need a turnkey space without the hassle.

🧭 Getting Here & Parking

Where is the entrance?
The entrance is located on 3rd Ave SE on the west side of the building. You'll find both a stairwell and elevator inside.

Where do I park?
Parking is available around the building. Please note: covered parking stalls are reserved and not open to visitors or guests.

How do I find The Hub on 3rd inside the building?
Take the elevator or stairs to the second floor. After exiting the elevator, take a left, and walk down the hallway — The Hub on 3rd is on the left side.

🚻 Restrooms

• Men’s restroom: West side of the building, next to the elevator

• Women’s restroom: East side of the building

☕ Amenities for Guests & Tenants

Where can I get snacks or drinks?
A snack and beverage vending machine, along with an ATM, is located just around the corner from the reception area — near the management office in Suite #7.

What is the Resource Room?
Located in Suite #8, the Resource Room includes:

• Printer, scanner, copier

• ATM and vending

• Office supplies for tenants

• Package and mail pickup

Do conference room guests have access to amenities?
Yes. Guests booking the conference room may use:

• The Resource Room

• The Break Room

• Complimentary coffee and tea

• Whiteboard access upon request

• Snack/beverage baskets available upon request (nominal charge applies)

Guests are expected to clean up after themselves.

📬 Mail & Packages

• Mail is dropped off at the front desk, then placed in your assigned mailbox inside the Resource Room.

• Packages are also delivered to the Resource Room. Tenants are expected to collect packages the same day they arrive.

🧹 Office Cleanliness

• Tenants are responsible for keeping their own office clean and taking out their own trash on a regular basis.

• On-site management handles all common area cleaning.

🖨️ Printer, Copier & Scanner

Available in the Resource Room for all tenants and conference room guests.

🗓️ Conference Room Use

• All tenants — including virtual office tenants — receive a monthly allocation of conference room hours.

• The conference room must be booked in advance using our online portal.

• Walk-ins are not permitted to ensure fair access for all users.

🪑 Customizing Your Office

• Yes — you are welcome to fully furnish your office.

• Management will work with you to deliver a clean, empty slate prior to your lease start.

🤝 Multiple Offices & Flexibility

• Need more than one suite? We’re happy to work with you to bundle offices or accommodate expansion.

• If you’re launching a new business, we can help with ramp-up periods, furniture planning, and flexible start options.